Frequently Asked Questions

Below you'll find answers to the most common questions we usually get regarding our workflow, technical stuff, payment options, etc. If you can't find what you looking for please don't hesitate to contact us!


What services do you offer?
We offer a full range of web development services, including WordPress, E-Commerce, PSD to HTML/CSS, Mobile Response Design, and PSD to Newsletter. We slice your design and code it into valid, semantic and compliant xHTML/CSS or HTML5/CSS3. We can also implement your design as a Theme for WordPress. Each page that is coded by us will be SEO friendly and compatible with ALL browsers.
What would be the average turn-around time for slicing?
PSDgator offers high quality services fast. You will receive a coded page from your design, images, and “read me” instructions in just two working days.
What is your average delivery time frame for a responsive WordPress development?
As you already know it all depends on how complicated and difficult a project is. A regular Responsive WordPress Theme with a Homepage and the regular internal Templates (Blog, News, Contact, Archives, 404, etc), will take around 4 days to complete. I included PSDs to Responsive and the WordPress Theme.
What types of design files do you accept?
We accept almost any graphic file type from Photoshop (PSD, layered PNG, layered TIFF), Illustrator, PDF and Sketch. Also if your designs are in InDesign you can export a layered PDF.
Is it possible to get the original PSD files returned, with the sliced regions saved in Photoshop? Our project requires this for future changes.
Yes we can return the slices if required. Please don't forget to request them.
Do you offer technical support?
If you've got a problem with installation after you receive the coded page, or don't understand the instructions, you can contact us and we will do anything we can to answer and solve your problems quickly.
I would like for someone to give me a call to go over the project. Is this possible?
Yes! We are happy to call you on your landline phone, cell phone, or Skype.
I want to talk to you. What's your Skype address?
Our Skype ID is a.papamichail and our landline phone is +30 2311 251 630
What is your availability like currently?
We're available to start on a new project right away. Even tomorrow, Monday morning.
How many people are in your team and what are their skill sets?
We're 6 developers, including me, although I mostly do project managing and quality testing. I started PSDgator but for the last couple of years, I'm trying to focus on running everything smoothly.

We focus on converting designs into Responsive HTML/CSS and then (if it's requested), we integrate everything into WordPress, based on the client's specs. We work with Photoshop, Illustrator and Sketch and we do all the slicing by hand. About coding we don't use any automated tools of course. Everything by hand using simple editors like Sublime. We can do great things with jQuery as well. We love Bootstrap, BEM, SASS/LESS, and we can use them only if requested. If not, we can work normally but again nothing automated or using HTML/CSS that is not needed.

If you are interested about our work please visit our Portfolio.
What sets you apart from your competitors?
We're a small team but we keep good quality and we try to be there when a client needs us, even on weekends. For example today a client needed his website up on his GoDaddy server so he can start working on it before Monday, so I was here to do the job. We're very strong on support and we try to deliver good quality, like this is our own product and business.
Will you mention your name somewhere in the code?
No. All rights will go directly to our clients. Our name won't appear in XHTML or CSS.


Do you have a money-back guarantee?
Yes. If you request a refund before we begin slicing your design, or if you're not fully satisfied with our work, we'll give you a refund.
Can you upload my HTML/CSS files to my server?
Yes. If you provide us with the FTP details of your hosting server, then we will be happy to upload it.
Can you help me with the installation of my theme?
We can install your fresh theme on your server. You just to provide to us with the following details:

a. FTP/SFTP access
b. URL of your site
c. phpMyAdmin access (if available)

If WordPress is not installed on your server, we can install it for you. We will need the following details:

a. Control Panel of the server (cPanel) or

a. Host of the MySQL server
b. Login and password for database
c. Database name

If any content is already present on the site please let us know beforehand.
For installation and setup we usually charge a nominal fee on an hourly basis.
Do you comment on your coded page?
Yes. After job is completed, you will have a well-structured and notated CSS.
Our designer lost the original PSD file. Can you work with the JPEG version?
This should not be a problem. We can slice any straightforward design image (JPG, GIF, TIF, PNG, BMP etc.) to xHTML/CSS.
Are there any specific guidelines for setting up the PSD files?
There are no special guidelines. Just organize your graphics and pages in Layers and Layer Groups and you will be okay.
How should I describe any rollovers or javascript in the files?
You can put the roll-overs in different, hidden Layers and describe those to your specifications. The same applies to Javascript. If, for example, you have a Slideshow, you can have multiple layers for each slide.
Could you please tell me a bit more about your methods and working practices?
Over the years we established a lot of ground rules and specifications that we need to follow in order to deliver good quality. We wrote a lot of lists of specifications we need to follow. If a client specifies that he needs BEM and SASS on Bootstrap, we can do that as well. Actually we love BEM because it keeps everything very organized. The problem is that most of our clients are Agencies that already have developers on their teams so we need to follow their way.

For a while now we found lists that have everything we need. For Responsive HTML/CSS, we like Isobar's Front-end Code Standards on github.

About WordPress Themes, we like the Requirements and Recommendations or Themes (required & recommended). There are a great way to follow rules to write great Themes. For example we follow the Naming and Templating system from

Here is a also an example process of how we work on a WordPress project:

a. Client send's us all the designs in Photoshop together with all the Fonts (if needed). We also get some specifications about each Page and how they should work on WordPress. We check all the layers and we email back that everything is good and we're getting started with the project.
b. We finish the first page (probably Homepage) in Responsive HTML/CSS and we send a ZIP to the client so he can test it. We also upload it to our Dev Server and send the URL.
c. Client sends feedback so we can do any changes and also continue with the rest of the pages.
d. All HTML pages are done, tested and all feedback is done.
e. We start with the WordPress site and client can see our progress on our Dev Server. We email the client on a daily basis so they can send feedback, test the site, etc.
f. Site is done and tested. We can deliver the Files/Database or upload it to a server.
There are a lot of bad front-end developers and wordpress developers who employ coding standards. Do you keep up to date with modern best practice techniques?
We do try to keep with the latest standards and best practices. We're always trying to learn new things especially for Javascript and for WordPress. For example we're now exploring the new possibilities the new WordPress Editor Gutenberg has to offer.


How will I pay?
PayPal is one of the best payment processors in the world, and the one we use to process your payment. Once we receive your order details, we will send you our payment address and other pertinent information.
Do you offer any discounts?
Yes. Returning customers can get up to a 10% discount on their second order. We also offer a 25% discount for each secondary page.
How can I install/update the page?
After we finish our work, you will receive a “read me” file that will contain all necessary information for installation and easy updates of your HTML pages.
Do I have to pay for the quote?
No. The quote is absolutely free.
How much would it cost to turn a homepage and subpage into a fully functional WordPress theme?
The cost depends on the complexity of the project and your needs/specifications.
I have a few finalizations on the designs, so I will be sending them to you within the next day or so. Should I pay prior to sending, or afterward?
At least 50% payment in advance is required before we start working on your project.
Will I have to request an invoice?
No, you don't have to. We will automatically send you an invoice by email.
For multiple pages of 2-3 different page designs, what would the additional cost be?
The price depends on the complexity of the pages, but a regular price would be $169 per page. We also give a 25% discount for any additional pages of the same project, so each internal page will cost $129.
Can you provide us with an estimate for an average WordPress template site?
A regular WordPress theme with two different layouts for Homepage and internal pages costs about $350-$400.


Will I have problems with certain browsers?
No. The pages that we code are compatible with ALL major browsers, including Internet Explorer 11 and above and all the latest versions of Firefox, Chrome, Opera, Safari, etc.
Do you test the projects on Mac OS or Windows?
We test all of our projects both on Windows and Mac OS and also on mobile devices and tablets.
If I want to use a CMS, could you code my design for that?
Yes. We can slice and implement your design as a Theme for WordPress. For more information PSD to WordPress.
I need some WordPress plugins my theme uses to be customized based on its look and feel. Can you do that?
Yes. We can customize your WordPress plugin based on your theme look and feel. This is a highly customized service, so you will need to contact us first. For more information PSD to WordPress.
How intensive can my Javascript requests be, what effects do you cover, and what frameworks do you support?
We can do almost everything in Javascript, from drop-down menus to jQuery image slideshows, effects and applications, plus bespoke requests. Whatever you have in mind, we probably have you covered. For more information PSD to HTML.
What if I have a site with lots of similar pages? How do multiple-page designs work? What would a 10-page project cost, for example?
As an example, if you need ten pages that are comprised of two main templates (one for the homepage and one for secondary pages) we would charge $169 for each template. Then, depending on the level of customization for the pages that will use the same template as a foundation, we will charge on a page-by-page basis, but no more than $74 per page. If, for example, some pages require jQuery functionality, we will quote you a price before going ahead with the project.
I have no idea what the software implementation and advanced options are. I just need this PSD file converted to HTML.
Don't worry about it! If you find the process on the order page confusing, you can just attach your PSD file and send it to and tell us what to do. We will quote the project and send you a PayPal invoice for the payment.
Do you use
Absolutely! Just let us know and we can include them in any format you want! We usually use JSON-LD, Microdata or RFDa.
Do you also do content updating? I have the new content in DOC/PDF format and I want you to place it on my website.
Yes. If you provide us with the content, we will add the content to the page - $20/page.
I have 5-6 different roll-over states for links on the page. Are these included in the fee?
All (CSS only) of the rollovers you need are included for the same price.
Do you implement Javascript effects like rollovers, etc? If so, is there an extra fee for this?
Yes we can implement any Javascript effect or features using regular Javascript or jQuery.
Do you support any CSS framework like Bootstrap, Foundation or Material Design Lite?
Yes we do, but your design must follow the guidelines for them. For more information PSD to HTML.
Can you convert a static site into WordPress?
Yes we can.
Do you slice email templates with compatibility for major email clients? Specifically Outlook 2007?
We can convert your newsletter design to a fully working HTML newsletter that will be compatible with all the major email clients including Outlook Express/2000/2003/2007.
Can you make some fixes to my existing pages?
Although we prefer to do all the code from scratch we can always check your site and most probably we will be able to help.
I've send a Homepage and Internal page design. Will I get the standard HTML/CSS styles by default, or do I have to request them?
You will receive a standard psd html style template that a designer can fill out to show paragraph spacing, h1, h2, h3, links, lists, etc. This way, it gets included in the markup assignment. When HTML is created as a template to use in a CMS, everything works smoothly. Of course, this would just be a template. You may also want to set up a resource library of psd styles that designers can implement in their designs. You would have a majority of the css already scanned and ready for action.